Refund policy

Return requests must be submitted within 14 days of delivery, based on carrier tracking confirmation.

To be eligible for a return, items must be:

• unworn
• unwashed
• in original condition

Please contact support@arqv.io before returning any item.

Customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless otherwise required by law.

Once your return is received and inspected, a refund will be issued to your original payment method. We reserve the right to refuse returns that do not meet the above conditions.

We do not offer exchanges at this time.

Items marked as final sale are not eligible for return.

Garments with activated or claimed QR labels are not eligible for return. Please confirm fit before activating your QR label.

If your order arrives with a shipping issue or fulfillment error, please contact support@arqv.io within 7 days of delivery.

Please include:

• your order number
• photos of the packaging
• photos of the item(s)

for review.

Claims submitted without supporting photos may not be eligible for review.