Shipping policy

ARQV currently ships to customers in Canada and the United States.

By placing an order through ARQV, you agree to the terms outlined below.

Processing Times

Orders are typically processed within 2–5 business days.

Processing times may be extended during product launches, holidays, high order volume, severe weather events, or other unforeseen circumstances. Business days do not include weekends or public holidays.

Once an order has been placed, processing begins shortly after payment is confirmed. Orders may not be modified or cancelled after processing has started.

Shipping Rates

Shipping rates are calculated at checkout based on destination, package weight, carrier rates, and selected shipping method.

Applicable taxes, duties, customs fees, or import charges are not included unless otherwise stated at checkout.

Delivery Estimates

Estimated delivery times after shipment:

  • Canada: 2–10 business days
  • United States: 5–14 business days

Delivery estimates are provided by shipping carriers and are not guaranteed.

Actual delivery times may vary due to:

  • carrier delays
  • customs processing
  • weather conditions
  • seasonal demand
  • labor disruptions
  • transportation interruptions
  • incorrect shipping information
  • remote delivery locations
  • other circumstances outside of our control

ARQV is not responsible for delays once an order has been transferred to the shipping carrier.

Tracking Information

Tracking information will be provided by email once available.

Please allow time for tracking updates to appear after shipment confirmation.

Customs, Duties & Import Fees

Orders shipped outside the customer’s local jurisdiction may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or carrier.

These charges are the responsibility of the customer.

ARQV is not responsible for delays caused by customs clearance procedures.

Incorrect or Incomplete Shipping Information

Customers are responsible for ensuring that all shipping information entered at checkout is accurate and complete.

ARQV is not responsible for orders shipped to incorrect addresses provided by the customer.

If a package is returned due to:

  • an incorrect or incomplete address
  • refusal of delivery
  • failure to collect the package

additional shipping charges may apply before the order can be reshipped.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, responsibility for delivery rests with the carrier.

ARQV is not responsible for:

  • lost packages
  • stolen packages
  • delayed deliveries
  • delivery errors made by the carrier
  • packages marked as delivered by the carrier

Customers should contact the shipping carrier directly using the provided tracking information for delivery-related issues.

ARQV may assist in resolving shipping-related issues when possible, but resolution is not guaranteed.

Shipping Issues & Fulfillment Errors

If your order arrives with a shipping issue or fulfillment error, please contact support@arqv.io within 7 days of delivery.

Please include:

  • your order number
  • photos of the packaging
  • photos of the item(s)

for review.

Claims submitted without supporting photos may not be eligible for review.

Returned Shipments

If an order is returned to ARQV due to:

  • failed delivery attempts
  • refusal of delivery
  • unclaimed shipment
  • incorrect address information

the customer may be responsible for additional shipping costs before the package can be reshipped.

Original shipping charges are non-refundable unless otherwise required by law.

Shipping Availability

ARQV reserves the right to:

  • limit shipping destinations
  • refuse shipments
  • cancel orders
  • modify shipping options or rates

at any time without notice.

Contact

For questions about the Shipping Policy, please contact: support@arqv.io